LSL Warranty Policy
At LSL, we stand behind the craftsmanship and quality of our products. Our warranty ensures that every item you purchase meets the highest standards of durability, functionality, and aesthetics.
1. Warranty Coverage
LSL offers a limited warranty covering defects in materials and workmanship for a period of one (1) year from the date of purchase. This warranty applies to all LSL products.
2. What This Warranty Covers
- Cracks, chips, or breakage due to manufacturer defects
- Defects in materials that affect the product’s functionality
- Issues with glazing or coating that compromise durability
- Manufacturing flaws that impact performance
3. What This Warranty Does Not Cover
- Normal wear and tear, such as surface scratches, fading, or slight discoloration
- Damage caused by misuse, accidents, or improper care
- Breakage due to drops, impact, or extreme temperature changes
- Damage resulting from commercial or industrial use
- Any modifications or unauthorized repairs
4. How to File a Warranty Claim
To submit a claim, please contact LSL Customer Support at [email protected]. Include the following details:
- Proof of purchase (receipt or order confirmation)
- Description of the issue with clear photos
- Your contact information
Our team will assess your claim and determine the best course of action, which may include a replacement or store credit.
5. Resolution Process
If your claim is approved, we will:
- Replace the defective product with an identical or comparable item
- Offer store credit if a replacement is unavailable
- Cover shipping costs for approved claims
6. Additional Terms
This warranty is non-transferable and applies only to the original purchaser.
LSL reserves the right to deny claims that do not meet warranty terms.
Warranty claims are only valid for products purchased directly from LSL or an authorized retailer.
For any questions, please reach out to LSL Customer Support. We are committed to ensuring your experience with our products is seamless and satisfying.☺️